TERMS

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Our General Terms of Sale

The MySilverShield website is published by the company Calicea, with a capital of €20,000, 52868457400023, FR41 528 684 574, located in France. The publication director of the site is the manager of Calicea. The site is hosted on OVH’s servers.

The company operates a website that offers—excluding any other service unless a written contractual agreement—the sale of protective cases, notably MySilverShield-branded smartphone cases belonging to Calicea.

For any information prior to placing an order, please use the “Contact Us” form on our website.

If the customer wishes to track the status of their order, exercise the right of withdrawal, request the application of a product warranty, or obtain information or ask questions, our customer service is available through the “Contact Us” form.

The customer may also access their online order via their account on the site, which also provides online tracking for all their orders.

The website is presented in French. The following information is provided: the essential characteristics of the products offered, their prices in euros, shipping fees when applicable, details on the exercise of the right of withdrawal, and the validity period of the offer.

General Terms of Sale

Any order placed by the customer through this website is subject to these general terms of sale, as well as any specific conditions governing the purchase of certain associated services. Their purpose is to define the terms of sales and the rights and obligations arising from them.

As the customer orders online, agreement to these terms does not require a handwritten signature.

The sales contract for a product purchased on the site consists of the general terms of sale in effect at the time of the order and the order confirmation.

We may regularly update the text of the general terms of sale. Therefore, we invite the customer to read the version in effect on the day of the order.

To this end, the customer may download, save, and reproduce the general terms.

OFFERS

Offer Conditions

Our product offers and prices are valid as long as they are visible on the site and while stocks last. We inform the customer of product availability on the product information page. If the service is interrupted, no orders can be processed.

If an order is placed before the service is suspended and the suspension prevents delivery, MySilverShield reserves the right to propose an equivalent product of similar price (color or shape variation, etc.). If the customer accepts, the product will be shipped as soon as possible. If the customer refuses, or if MySilverShield cannot deliver the product, a full refund will be issued within 30 days.

For products not in stock in our warehouses, offers are subject to supplier availability. Availability indications are given at the time of ordering but may be subject to errors or changes from suppliers.

If a non-stocked product becomes unavailable after the customer places an order, we will notify them by email as soon as possible.

In case of unavailability within the stated timeframe, we may offer a replacement product of equivalent quality and price. In such a case, return shipping for any withdrawal will be at our expense. If we cannot provide such a product or if the customer refuses it, they may cancel the order.

If unavailability is permanent and no equivalent product can be offered, the order will be automatically canceled.

Unless the customer wishes for an equivalent replacement, unavailable orders will be automatically canceled and refunded if already paid.

Product Identification

Photographs, text, graphics, and technical sheets come from manufacturer documentation and are reproduced under their supervision and approval.

If the customer makes a purchase to match or ensure compatibility with a product they already own, they must clearly state this, as we cannot be held responsible for compatibility issues we could not foresee.

Product photos are not contractually binding; the image quality depends on the user’s device settings.

Please note: MySilverShield protective cases are designed for normal use, and misuse—such as by children—cannot be attributed to the seller.

Product Marketing

If a package does not include a French-language manual, MySilverShield will provide this supplement in paper or digital form upon request via the “Contact Us” form.

For international purchases, the customer must check the relevant local laws (taxes, declarations, restrictions, etc.).

We are not responsible for non-compliance with the regulations of the destination country. It is the customer's responsibility to verify import and usage permissions.

Professional Use Purchases

We do not intend to sell to professionals through the MySilverShield website, even if the products may technically support professional use.

If a professional nevertheless purchases through the site, they are responsible for ensuring product compatibility with their intended use. The site cannot be held liable for any damages arising from professional use.

ORDER PROCESSING

Order Information

To register on the site, the customer must provide an email address and personal information. A confirmation email will be sent. A lost password can be reset by entering the registration email.

The customer must check the completeness and accuracy of the information provided, especially the delivery address.

We cannot be held responsible for entry errors or resulting consequences (delivery delays or errors). In such cases, reshipping costs will be charged to the customer.

PAYMENT

Prices shown include all applicable French taxes (French VAT and others), excluding shipping, order processing, and gift-wrapping fees.

Promotional prices are shown next to the relevant product.

Online Payment

By validating the order, the customer guarantees they have the necessary authorization to use the chosen payment method.

We certify that payment card details are encrypted and never transmitted in clear text over the network. Payment is made directly with the bank.

ORDER RECEIPT

Person Receiving the Package

If the customer entrusts the reception of the package to a third party (concierge, workplace receptionist, etc.), that person receives it on their behalf and is therefore responsible. The customer must instruct them to check the package with care.

For deliveries without the customer’s signature, any dispute must be reported within 14 calendar days of shipment.

The customer must be particularly vigilant when receiving the package and checking for any possible anomaly.

Initial Verification

The customer must check (or have the recipient check) the condition of the products upon delivery. In case of visible anomaly (damage, missing item, damaged packaging, unusual noise, broken items, etc.), the package must be refused.

If not refused, the customer must:

• unpack the package in the presence of the delivery person,

• write detailed handwritten reservations and have the delivery driver sign beside them,

• send a registered letter with acknowledgment of receipt to the carrier within 3 days,

• inform MySilverShield by email or via their customer area within 3 working days,

• provide photos of the package from all angles.

In case of any issue, the customer must keep all items (accessories, manuals, packaging, and external packaging) in the condition received.

If products must be returned, the customer must request authorization via the “Contact Us” form and may need to include supporting documentation.

These requirements do not affect legal warranties or the right of withdrawal, but anomalies must be reported beforehand.

Some carriers may inspect the package at the customer’s home before collecting it.

Anomaly or Tampering

For postal deliveries: if the package arrives opened or damaged (e.g., yellow La Poste tape), the customer must refuse it.

If accepted, the customer must:

• write detailed handwritten reservations,

• fill out an “anomaly report” required by postal regulations and send it to us.

If refused, the carrier must return the package with a “tampering report” (form 170), and the customer must keep a copy.

For other carriers: whether accepted or refused, detailed handwritten reservations must be made and reported to us and the carrier within 3 working days.

Delivery Error

If the customer receives a package not intended for them, they must refuse it. If accepted, they must keep it as-is and inform customer service immediately.

For non-compliant products, the customer must describe the non-conformity precisely.

Under Article 1376 of the Civil Code, if a customer receives a package not intended for them, they must return it, otherwise MySilverShield may charge them for it.

PRODUCT RETURNS

Return With Assigned Tracking Number

We will do our best to resolve any issue quickly. The customer may contact technical support at any time.

To ensure efficient processing, a return request must be submitted via the customer area or the “Contact Us” form. A return slip will be emailed and must be included with the returned product. Return shipping is at the customer’s expense.

Some documents may be required, so the customer must keep all packaging and accessories until the issue is resolved.

If a return is sent to our headquarters instead of the after-sales department, it will be refused and returned to the sender.

Complete Return: Documents + Packaging + Product

The customer must overpackage the original boxes. We only accept returns if all items are complete, intact, and in good condition.

A copy of the invoice must be included.

Refund or exchange requires that the product is not damaged or incomplete.

If the product arrives without packaging or damaged, MySilverShield may return it to the customer as-is.

Return Shipping Risks

If no prepaid label is provided, the customer must:

• declare the value of the product per the invoice,

• ensure adequate insurance coverage.

Without extra insurance, the carrier reimburses only the legal minimum.

Apparent Error or Non-Conformity

For confirmed delivery errors or non-conformity, a prepaid label will be provided, or a carrier pickup arranged.

Returned products must be sent quickly to after-sales with original packaging and return number clearly marked.

WITHDRAWAL RETURNS

COVID-19 Restrictions

Due to COVID-19 health regulations, Calicea and the manufacturer cannot refund or exchange clothing or textiles, earphones, or canopies. This decision ensures customer and staff safety.

Withdrawal Period

The customer has 14 calendar days to return products at their own expense. The countdown begins the day after receipt.

If the deadline falls on a weekend or holiday, it is extended to the next working day.

After this period, the right of withdrawal no longer applies, except in cases requiring immediate service for customers unable to travel.

Exercising the Right of Withdrawal

To ensure proper processing, the customer must notify customer service using this form or by logging into the “Track Your Order” section to obtain a return number.

The customer may request a refund, an exchange of equal value, or a higher-value item with payment of the difference. The right of withdrawal applies without penalty, but initial shipping, return, reshipping costs, and any customs fees remain the customer’s responsibility.

The order must be returned complete and in accordance with the earlier conditions.

Effect of the Right of Withdrawal

Upon withdrawal, we will refund the customer within 30 calendar days of receiving the return, considering the technical verification required for certain products.

Refunds are made by secure credit transaction for card payments, by new credit voucher for voucher payments, or by check for other payment methods.